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Shipping & returns
*If international shipping is required please place your orders via email info@brasscastings.co.uk.
| Shipping And Handling Goods are dispatched by Recorded; Special Delivery; Signed For Delivery or by carrier. Packaging is usually tissue wrapping with suitable surrounding buffer packaging. Postage & packing costs are calculated according to the total weight of your order and the world zone to which it is to be delivered. Once these criteria have been established, the cost of postage & packing will be displayed on the screen. Air Freight charges quoted against specific order. Please enquire for special arrangements for export orders of parcels that exceed 1.5 metres in length. In exceptional circumstances large deliveries may be requested which we are pleased to meet, however due to the UK Manual Handling Regulations we feel that no single parcel should exceed 20kgs in weight. |
| Delivery Schedule All products are hand made to order, and it is our aim to dispatch orders within 10 - 20 working days. (Large quantities of brass castings may take a little longer as may solid bronze and white bronze castings depending upon accumulation of bronze orders to justify firing a full kiln). We do however, hold some stock blanks of the more popular items which just require finishing, polishing and colouring in order to expedite more quickly. The vendors total liability in contract, tort (including negligence or breach of statutory duty), restitution, misrepresentation, or otherwise, for any default or breach whatsoever, howsoever rising, shall be limited to the price paid for the goods as shown on the invoice. Whilst endeavouring to give full satisfaction to our clients, delivery dates stated by us are approximate and we will not be liable to you or be deemed to be in breach of the contract by reason of any delay in production, or any failure to perform, any of our obligations in relations to the products ordered by you, if the delay or failure was due to any cause beyond our reasonable control or force majeure. No liability can be accepted as a consequence of loss incurred due to late delivery, installation or usage. We cannot be held responsible for a fault if the goods are used in a way not intended. This does not affect your statutory rights. |
| Tax Charges For orders made from the UK, 20% VAT is added apart from the Channel Islands. For orders made from the European Union, 20% VAT is added unless your VAT number is entered in the box in the checkout form. All other orders are zero rated for VAT. |
Returns Policy
BRASS FOUNDRY CASTINGS LTD has a seven-day money back guarantee for faulty products (excluding carriage where applicable). We will replace, refund or repair faulty products if they are deemed to be faulty on arrival except where faults have been stated in description, and any refunds will be made within 30 days. Shipping charges are the responsibility of the customer and we will only refund return postage costs if the item returned is faulty.
Once goods have been received, the customer has a seven working day cancellation period. The consumer's right to reject starts from the day that the contract is made and ends on the expiry of seven working days starting from the day after the goods have been received by the consumer.
Any discrepancies in delivery must be notified in writing. Please inform us immediately upon receipt of any shortage or damage and retain all packaging material.
All returns for credit / refund must have prior approval from BRASS FOUNDRY CASTINGS LTD and any items without such approval may be returned to the sender at their own cost. Proof of purchase must accompany returned products, and we recommend that you obtain a receipt when returning goods as we cannot be held responsible for consignments lost in transit.
Most products are made to order and if returned unwanted, a 40% re-stocking charge will be deducted from the refund. Items in stock and clearance sale items are subject to a 15% re-stocking charge. We regret that custom-made; modified; plated or antiqued fittings will not be refunded or exchanged. Merchandise must be in an unmodified, re-saleable condition and returned within seven working days starting from the day after the goods have been received by the consumer. If an order is cancelled, a 40% re-stocking charge will be made.
Disputes shall be by independent arbitration and subject to English law.
E & OE.